Sleepy Sanrio Plush

I’ve responded to you several times regarding this issue. Your tracking number is CG162891659DE, and both DHL and Malta Post confirm that the package was successfully delivered.

Please understand, DHL does not mark a shipment as “delivered” unless it has been scanned and physically handed off. If customers can simply claim a package wasn't received despite confirmed delivery, it becomes impossible for small businesses like ours to operate fairly.

We are not affiliated with DHL or Malta Post—they are independent, reputable carriers. It’s simply not possible for us to manipulate their systems or tracking updates. Suggesting we are involved in a scam is not only inaccurate, but also deeply unfair to a small business trying to operate transparently.

As clearly stated in our shipping policy, once a package is marked as delivered, it becomes the customer’s responsibility to retrieve it promptly. We cannot be held liable for any loss that occurs after delivery has been confirmed.

We kindly ask that you refrain from calling us a scam, as we’ve fulfilled our part by shipping the item, providing valid tracking, and using a trusted carrier.

Thank you for your understanding.