Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that the shipping fees for returning the item will be at your own expense.

To start a return, you can contact us at info@inkawaiishop.com . Please make sure to request a return authorization before sending the item back to us. Items sent back to us without prior authorization will not be accepted.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Return Policy for Blind Boxes

Blind box items must remain unopened and perfectly sealed, exactly as they were in factory condition, to be eligible for return.

For full sets of blind boxes (for example, Labubu Blind Boxes), there is an additional requirement: each set comes with a transparent protective film. This film must remain intact. Once the film is removed or damaged, the value decreases, and the return will not be accepted.

Please note that in the blind box industry, all sales are typically final. If a blind box has been opened, or if the protective film on a full set has been removed, returns or exchanges will not be accepted under any circumstances.

For every blind box return request, we will reiterate these conditions. Only after the customer confirms and agrees will we provide the return instructions.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Shipping Fee Deductions for Returns Over US$50 or Half the Order. 

If an order is returned with items totalling over US$50 or more than half of the entire order, the shipping fee will be deducted from the total refund. Even if you used a free shipping promotion, a basic shipping fee will still be deducted from the refund.

European Union 14-Day Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods. To exercise your right of withdrawal, you must notify us through our withdrawal form, email, or other clear written statement before the withdrawal period expires. Once your withdrawal request is received, you must return the goods within 14 days. Returned items must be unused, in their original condition, and include all original packaging, accessories, gifts, and documentation. The customer is responsible for all return shipping costs unless otherwise required by applicable law. Refunds will be issued within 14 days after we receive the returned goods or receive proof that the goods have been shipped back, whichever occurs first.

We reserve the right to reduce the refund amount if the value of the goods has been diminished due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized goods, or other products exempt under applicable EU consumer protection laws.

Blind boxes, mystery boxes, and sealed collectible products must remain unopened and in their original sealed condition to qualify for a refund under the right of withdrawal.